Blog

Guides and product news on AI customer support, WhatsApp Business, Instagram DMs and running a shared inbox.

• 10 Best AI Agents for Customer Support in 2026: Pros, Cons & Pricing
  Inboxi, Intercom, Zendesk AI, Tidio, Chatbase, Manychat, Wati, SleekFlow, Trengo and Kommo compared for teams handling high-volume WhatsApp, Instagram and email conversations.
• WhatsApp Business API explained: what it is, what it costs and when you need it
  The difference between the WhatsApp Business app and the API, how per message pricing works, and how to connect a number in a few minutes.
• How to train an AI agent on your online store in 15 minutes
  Connect your catalogue, add policies and FAQs, test in the playground, and go live on your website widget and WhatsApp.
• Instagram DM automation that doesn't feel robotic
  Reply to comments and DMs at scale while keeping the tone human, and know exactly when to hand over to a person.
• WhatsApp campaigns that get replies, not blocks
  Template approval, segmenting by behaviour, timing, and the two-message rule that keeps your quality rating green.
• Inboxi Actions: your agent can now book, refund, track and more
  Sixteen built-in actions, from booking appointments to sending payment links, plus custom actions for any API, with confirmation steps built in.
• Shared inbox vs helpdesk: which one does a growing team actually need?
  Tickets, queues and SLAs versus conversations, assignment and context, and why the answer changed once AI agents entered the picture.
• Inboxi launches in the Gulf with AI agents for WhatsApp-first businesses
  Inboxi is now available to businesses in Saudi Arabia, the UAE and Egypt, with Arabic-first agents and payment links built into the chat.