Terms of Service

These Terms of Service ("Terms") form a binding agreement between you ("Customer", "you") and IN General Digital Solutions LLC, a limited liability company registered in the State of New Mexico, United States ("the Company", "we", "us"), governing your use of the Inboxi service and the inboxi.app website.

By creating a workspace, starting a free trial, or paying a subscription, you confirm that you have read and accept these Terms and that you have authority to bind the organisation you act for.

Inboxi provides a shared team inbox that consolidates customer conversations from connected messaging channels, together with AI features that classify messages, draft replies and route conversations, and reporting on team activity.

We provide the service on a subscription basis. Features included at each price are described on our pricing page. We may add, change or remove features over time; where a change materially reduces the functionality of a plan you are paying for, we will notify you at least 30 days in advance.

• You are responsible for the accuracy of the account information you provide.
• You are responsible for maintaining the confidentiality of credentials and for all activity that occurs under your workspace.
• You are responsible for the members you invite and for their compliance with these Terms.
• You must notify us promptly at contact@inboxi.app if you believe your workspace has been accessed without authorisation.
• Plans include a stated number of team members. Exceeding that number requires an upgrade.

Every plan begins with a 7-day free trial. No payment method is required to start it, and no amount is charged during it.

Free trials are offered once per customer. We may withdraw or shorten a trial where we reasonably believe it is being used abusively, for example through repeated sign-ups intended to obtain unlimited free access.

This section describes how billing works. Please read it in full before subscribing.

• Automatic renewal. Subscriptions renew automatically at the end of each billing period (monthly plans every month, annual plans every 12 months) and the payment method on file is charged the then-current price of your plan, until you cancel.
• Billing date. Renewal occurs on the same calendar day of each period, based on the date your paid subscription began.
• Cancelling. You may cancel at any time from your workspace billing settings or by emailing contact@inboxi.app. Cancellation stops the next renewal and takes effect at the end of the period you have already paid for. Your workspace remains fully usable until then.
• No partial-period refunds. Cancelling part-way through a period does not generate a refund for the unused remainder, except as set out in our Refund and Cancellation Policy.
• Upgrades. Take effect immediately; we charge the prorated difference for the remainder of the current period.
• Downgrades. Take effect at the next renewal, so you keep the plan you paid for until the period ends.
• Failed payments. If a renewal payment fails we will retry it and notify you. If it remains unpaid after 14 days we may suspend the workspace, and after 30 days we may terminate the subscription.
• Price changes. We may change our prices. Existing subscribers are notified by email at least 30 days before a new price applies to their renewal, and may cancel before it takes effect.

Card charges appear on your statement as INBOXI.

Prices are exclusive of taxes. You are responsible for any sales tax, VAT, GST, withholding tax or similar levy imposed on the service in your jurisdiction, other than taxes on our own income. Where we are required to collect such a tax, it is added at checkout. Where you are required to withhold tax, the amount payable to us is grossed up so that we receive the full invoiced sum.

Refunds and cancellations are governed by our Refund and Cancellation Policy, which forms part of these Terms. In summary: the 7-day free trial exists so that you can evaluate the service before paying anything; periods already begun are not refundable; and an annual plan may be refunded in full within 14 days of its first charge.

The full policy is published at inboxi.app/refund-policy.

Inboxi connects to third-party messaging platforms whose rules bind you as well as us. You agree not to use the service to:

• Send unsolicited bulk messages, spam, or messages to recipients who have not consented to be contacted where consent is required.
• Violate the terms or messaging policies of any connected platform, including WhatsApp Business policies and applicable opt-in requirements.
• Send unlawful, fraudulent, deceptive, harassing, defamatory or infringing content.
• Impersonate another person or organisation, or misrepresent who is sending a message.
• Attempt to gain unauthorised access to the service, other workspaces, or the underlying infrastructure.
• Reverse engineer, resell, or provide the service to a third party except as a permitted user of your own workspace.
• Interfere with the operation of the service, including by circumventing usage limits.

We may suspend a workspace immediately where we reasonably believe this section is being breached and the breach creates risk to other customers, to a connected platform, or to us.

You retain all rights in the content that passes through your workspace. You grant us a limited licence to host, process and transmit that content solely in order to provide the service to you.

We retain all rights in the Inboxi platform, its software, interfaces, documentation and branding. These Terms grant you a non-exclusive, non-transferable right to use the service during your subscription, and nothing more.

You may export your workspace content at any time while your subscription is active, and for 30 days after it ends.

We aim to keep the service available continuously, but do not warrant uninterrupted operation. Planned maintenance is announced in advance where practicable. The service depends on third-party messaging platforms and infrastructure providers, and an outage or policy change at one of them may affect availability.

Support is provided by email at contact@inboxi.app, Sunday to Thursday, 10:00-18:00 Eastern European Time, with a target first response of one business day. Enterprise agreements may provide different commitments.

We warrant that we will provide the service with reasonable skill and care. Beyond that, the service is provided “as is”. We do not warrant that it will be uninterrupted or error-free, that it will meet every requirement, or that AI-generated output will be accurate, complete or suitable for a particular purpose.

To the maximum extent the law allows, neither party is liable to the other for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost revenue, lost data or loss of goodwill, even if warned that such loss was possible.

Our total aggregate liability arising out of or relating to the service is limited to the subscription fees you actually paid us in the 12 months preceding the event giving rise to the claim.

Nothing in these Terms excludes liability for fraud, wilful misconduct, or anything that cannot lawfully be excluded.

You will indemnify us against claims, damages and reasonable legal costs arising from the content you send through the service, from your breach of the acceptable use section, or from your breach of a connected platform's policies.

You may terminate at any time by cancelling your subscription. We may suspend or terminate a workspace where you materially breach these Terms and do not cure the breach within 14 days of written notice, where payment remains outstanding as described above, or immediately where the breach creates risk to others.

On termination your right to use the service ends. Your content is retained for 30 days so that you can export it, and is then permanently deleted. The sections covering payment, ownership, confidentiality, liability and governing law survive termination.

Neither party is liable for a delay or failure caused by events beyond its reasonable control, including natural disaster, war, civil unrest, epidemic, government action, failure of national infrastructure or the internet, or a prolonged outage at a major service provider.

These Terms are governed by the laws of the State of New Mexico, United States, without regard to its conflict of law rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

The parties will first attempt to resolve any dispute in good faith through direct discussion, beginning within 30 days of written notice. Failing that, the state and federal courts located in Bernalillo County, New Mexico have exclusive jurisdiction, and both parties consent to that venue. Each party brings claims only in its individual capacity and not as a plaintiff or class member in any class or representative proceeding.

Entire agreement

These Terms, together with the Privacy Policy and the Refund and Cancellation Policy, are the entire agreement between the parties on their subject matter.

Severability

If a provision is found unenforceable, the remainder stays in force and that provision is narrowed to the minimum extent needed to make it enforceable.

No waiver

Failing to enforce a right on one occasion does not waive it.

Assignment

You may not assign this agreement without our written consent. We may assign it to a successor in connection with a merger or sale of the business.

Notices

Written notice may be given by email, to you at the address on your account, and to us at contact@inboxi.app.

We may revise these Terms. Where a revision materially affects your rights, we will notify active customers by email at least 30 days before it takes effect, and continuing to use the service after that date constitutes acceptance. The date at the head of this page shows when they were last revised.

Questions about these Terms should be sent to contact@inboxi.app.