How to train an AI agent on your online store in 15 minutes
· Inboxi Team
Connect your catalogue, add policies and FAQs, test in the playground, and go live on your website widget and WhatsApp.
An AI agent is only as good as what you give it. The good news is that most stores already have what it needs. It is just spread across the website, a few PDF files and the heads of the people who answer customers.
Start with your real questions
Open your WhatsApp and read the last fifty chats. Write down what people actually ask, in their words. Is it in stock, how much is delivery to my city, can I return this, where is my order. Those questions are your first test and your first list of things to teach.
Give it four kinds of information
Your website, including policy and delivery pages. Your product catalogue, synced from your store so prices and stock stay current. Any PDF or text files you have, such as size guides. And short questions and answers for what is written down nowhere, like whether you deliver on Fridays.
Test it before customers do
Ask it your fifty questions. Then ask it what it should not know: a product you do not sell, a discount that does not exist, a question about someone else's order. A good agent says it is not sure and passes the chat to a person. Fix what it gets wrong by adding the missing information.
Decide what it hands over
Be clear about what goes to your team: complaints, refunds you want to review, big orders, anyone who asks for a person. The agent should pass these on with a short summary so nobody has to ask the customer to repeat themselves.
Keep teaching it
Read a sample of chats each week for the first month. Every wrong answer is one missing fact. After a few weeks the gaps get small, and new questions become the main thing to add.