Inboxi Actions: your agent can now book, refund, track and more
· Inboxi Team
Sixteen built-in actions, from booking appointments to sending payment links, plus custom actions for any API, with confirmation steps built in.
Until now the agent could tell a customer what to do. Now it can do it. Actions let the agent book an appointment, update a subscription, issue a refund, send a payment link, track a shipment, open a ticket, apply a coupon and more, inside the conversation.
Every action that changes something (a refund, a cancellation, a payment) asks the customer to confirm first, and every action is logged in the conversation so your team can see exactly what happened.
Custom actions connect the agent to your own systems: describe the endpoint, map the fields, and the agent knows when to call it.