WhatsApp and AI customer service for Zid stores
We built Inboxi for Zid merchants who get more questions on WhatsApp than they can answer. The app is on its way to the Zid App Market. Here is what it does, so you know what to expect.
What happens after you install it
You activate INBOXI from the Zid App Market and approve its permissions. Within about a minute your products and orders are in Inboxi. Connect your WhatsApp number and the agent starts answering from your store: prices, stock, and where each order is.
What you get on Zid
- Answers from your store: On WhatsApp and Instagram, with your current prices and stock. Changes in Zid reach Inboxi on their own.
- Product links in the chat: The agent sends the right product link, and the shopper buys from your Zid store as usual.
- Order messages: Order received, shipped and delivered, sent on WhatsApp from your own number.
- Abandoned cart reminders: A WhatsApp message to the shopper who left, with a coupon from your store if you pick one.
Your store data stays yours
The app only reads your store data. It does not change your products or orders. If you remove the app, your store keys are deleted straight away and the agent stops reading your store.
Need something we do not have yet?
Tell us. Our team is small and close to its customers, and we ship updates every week. If your business needs something Inboxi does not do yet, we will build it with you.
Questions
When can I install it?
As soon as Zid publishes the app in its market. Start a free Inboxi trial today to connect your WhatsApp and get your team used to the inbox, and link your store when the app is live.
Can the agent complete the order inside the chat on Zid?
Not on Zid today. It sends the product link and the shopper completes the purchase in your store. On Salla the agent can place the order in the chat.
Is it the official WhatsApp API?
Yes. Your number connects through Meta's official WhatsApp Business API, and your WhatsApp account stays in your own Meta business portfolio.
Can it talk to my customers in Saudi dialect?
Yes. You choose Saudi, Kuwaiti, Emirati or Egyptian Arabic, or Modern Standard Arabic, and it follows the language the customer writes in.
Get your WhatsApp ready before the app lands
Connect your number and let the agent read your website now. Your Zid store links in with one step when the app is live.