Inboxi: a shared team inbox with AI agents for WhatsApp, Instagram, Messenger, Telegram, TikTok and email
Inboxi (inboxi.app) puts every customer conversation in one inbox, where an AI agent and your team work on the same threads. The agent answers from your own business knowledge and takes actions: it creates orders, sends payment and checkout links, and keeps each customer's details up to date. The agent replies on WhatsApp, Instagram, Messenger, Telegram, TikTok, website chat and email. When a conversation needs a person, it moves to a teammate with the whole thread. Inboxi works in Arabic and English and is made by In General (in-general.net).
Channels
- WhatsApp, through the official WhatsApp Cloud API on your own number
- Instagram direct messages and comments
- Facebook Messenger
- Telegram bots
- TikTok direct messages
- Email: Gmail mailboxes, or a mailbox on your own domain hosted by Inboxi
- A website chat widget and a mobile SDK
What your team gets
- One shared inbox with assignment, tags, lifecycle stages, saved replies and message templates
- AI agents set up in a short onboarding that reads your website, answering from your knowledge: text, PDF files, FAQs and your product catalogue
- Workflows, scheduled actions and follow ups, so the agent does work and not only replies
- Contacts with properties, tags and segments, and campaigns to a segment, with opt outs (STOP) honoured automatically
- Products, orders, payment gateways and a store builder for selling through chat
- Analytics for messaging, team performance and sales; editable roles, permissions and an audit log
- API keys, documentation, webhooks and a mobile SDK for developers
Integrations
- Shopify, Salla and Zid stores
- Stripe and other payment gateways
- Slack
Pricing
Plans in US dollars: Starter $49 a month, Growth $99, Pro $169 (most popular), Enterprise on request. Paying yearly costs ten monthly payments.