Help & Support · Support
Frequently asked questions
Short answers to the questions teams ask most about Inboxi: channels, AI, languages, data, pricing and cancelling.
Inboxi is a shared team inbox for customer conversations, with AI agents that answer from your own knowledge and can take actions in your systems. These answers link to the full guides when you need more.
Getting started
What is Inboxi?
One inbox where messages from every channel your business uses arrive, and where an AI agent and your team work on the same threads. The agent answers from your knowledge base and can do things such as creating an order, booking an appointment or sending a payment link; your team steps in whenever a person should. Start with Welcome to Inboxi.
How long does setup take?
Most teams connect a first channel and have a working AI agent the same day. The Build your first AI agent guide walks you through it, and Build with AI lets you set up an agent by chatting with an assistant.
Is there a mobile app?
Yes. Your team can answer conversations from the Inboxi mobile app as well as from the browser, and receive notifications for new messages (Notifications).
Channels
Which channels can I connect?
WhatsApp Business (Cloud API), Instagram (direct messages and comments), Facebook Messenger, Telegram, TikTok, email (Gmail or your own domain), and the website chat widget. You can also put the chat inside your own mobile app with the SDK, and connect Salla, Shopify and Slack. See Channels overview; the number of channels you can connect depends on your plan.
Do I keep my own WhatsApp number?
Yes. WhatsApp connects through Meta's official Cloud API, so customers keep writing to your business number. Read WhatsApp Business for the requirements and for message templates, which WhatsApp requires when you message a customer first.
Can I answer WhatsApp calls?
Yes. Incoming WhatsApp voice calls ring in the inbox and can be answered in the browser, or answered by your AI agent. See WhatsApp calls.
AI agents
How accurate are the AI replies?
The agent answers from what you give it: your knowledge base, instructions, connected data and actions. Good sources and clear instructions are what make it accurate. Test it before going live in the playground, read real conversations in the inbox, and fill gaps in the knowledge base as you find them. Like any AI, it can make mistakes; your team stays responsible for what is sent, and Best practices shows how to keep it on track.
What happens when the AI cannot help?
The conversation is handed to a person, with the full thread attached, so the customer does not have to repeat themselves. Anyone on your team can reply in any conversation at any time. Rules for assignment and routing are covered in Conversations and Workflows.
Which languages does the AI speak? Does it handle Arabic dialects?
Each agent has a Language & Dialect setting. Besides English, you can choose Egyptian Arabic, Saudi Arabic, Kuwaiti Arabic, UAE Arabic or Modern Standard Arabic, and the agent writes naturally in that dialect. The website widget switches between Arabic (right-to-left) and English automatically based on your site's language.
What are AI credits?
AI replies consume AI credits. Every plan includes a monthly allowance, and you can buy more or turn on auto-recharge. See Plans, credits & billing.
Data and privacy
Who can read the messages in my inbox?
Your messages are yours. Only the members you invite to your workspace can read them, with permissions set by role. Inboxi staff do not read workspace content unless you ask us to look at something to resolve a support request, and that access is logged.
Is my data used to train AI models?
No. Message content is sent to an AI model provider only when an AI feature runs on that message, under agreements that prohibit using it to train their models. Inboxi does not sell workspace content or use it for advertising. AI features can be turned off, in which case no content goes to a model provider.
How is my data protected?
All traffic is encrypted in transit, workspaces are logically separated from each other, and card details never reach Inboxi's servers; they go straight to a PCI DSS Level 1 certified payment provider. You can review signed-in devices and sign out everywhere from Profile & security. Full details are in the Privacy Policy.
Pricing and the free trial
- 1Switch between monthly and yearly billing. Yearly includes two months free.
- 2Every plan starts with a 7-day free trial, no card needed.
- 3Plans differ in channels, team members, AI agents and monthly AI credits.
How much does Inboxi cost?
Plans are priced per workspace, with team members, AI agents and AI credits included, and add-ons for more. Current prices for each plan are on inboxi.app/pricing; larger organizations can talk to sales about Enterprise.
How does the free trial work?
Every plan starts with a 7-day free trial. No payment method is needed to start it and nothing is charged during it. The trial does not turn into a paid plan by itself: when it ends it simply stops, and you choose a plan if you want to continue. Trials are offered once per customer.
Can I change plans later?
Yes, from Settings › Plans. Upgrades apply immediately and you pay the prorated difference; downgrades apply at your next renewal.
Cancelling and your data
How do I cancel?
Cancel from Settings › Billing, or email contact@inboxi.app from the account address and we will do it for you. No reason or phone call is needed. Cancelling stops the next renewal; your workspace stays fully usable until the end of the period you already paid for.
Can I get a refund?
Monthly periods that have started are not refunded. Annual plans can be fully refunded within 14 days of the annual charge, including renewals. Duplicate, wrong or unauthorized charges are always refunded. Read the Refund & Cancellation Policy.
What happens to my data after I cancel?
After your subscription ends, workspace content is kept for 30 days so you can export it or reactivate, and is then permanently deleted. To delete your account, see Delete your account.
Still have a question?
Email contact@inboxi.app or see Contact support.