Channels & Integrations · Channels
Channels overview
Every place your customers can reach you, connected to one inbox. Start here to see what each channel supports.
A channel is a messaging account you connect to Inboxi: a WhatsApp number, an Instagram account, a Facebook Page, a Telegram bot, an email mailbox, or the chat widget on your website. Messages from every channel arrive in the same inbox, and your AI agents and your team answer them from there. You connect and manage channels in Settings › Channels, the Channel Catalog.
- 1Filter by type: Business Messaging, Calls, SMS, Email, Live Chat.
- 2Search the catalog.
- 3Manage opens the channel’s accounts, health and settings.
- 4A connected channel shows which account it is linked to.
- 5Channels that are not available yet are marked Coming Soon.
How channels work
- Replies always go back on the channel (and the account) the customer used.
- Each connected account can have its own AI agent, routing and topic name.
- Most channels have a Receiving & sending switch so you can pause an account without disconnecting it.
- Your plan sets how many channels you can connect. When you reach the limit, unconnected cards show UPGRADE; channels your plan does not include show LOCKED.
What each channel supports
| Channel | Connect with | Messages | Also supports | AI agent |
|---|---|---|---|---|
| WhatsApp Business | Meta embedded signup (Cloud API) | Text, images, video, audio, voice notes, files | Templates, campaigns, automated messages, several numbers | Yes |
| WhatsApp calls | A connected WhatsApp number | Inbound voice calls | Browser answering, AI answering, recording, transcript | Yes (voice add-on) |
| Instagram login or a Facebook Page | DMs with text, images, video, voice, story mentions, reactions | Comments: reply, private reply, hide, delete | Yes, DMs and comments | |
| Facebook Messenger | Facebook Business login or quick login | Text, images, video, audio, files | Page comments: reply, private reply, hide, delete | Yes, DMs and comments |
| Telegram | A bot token from @BotFather | Text, photos, video, voice, audio, documents | Several bots per workspace | Yes |
| TikTok | TikTok for Business login | Text | - | Coming soon |
| Gmail | Gmail address + App Password | Email with attachments | Email inbox | No |
| Inboxi Email | Your own domain + DNS records | Email with attachments | Unlimited mailboxes on your domain, webmail, IMAP/SMTP | Yes, per mailbox |
| Website chat widget | One script tag on your site | Text, images, files | Email capture, ratings, identity verification | Yes |
| Voice assistant (Orb) | One script tag on your site | Voice calls in the browser, typed questions | Orders on the call, recording, team replies | Yes (voice add-on) |
| Slack | Slack OAuth | Channel, private channel and DM messages | Thread replies | No |
Connect a channel
- 1Open the Channel CatalogGo to Settings › Channels.
- 2Click Connect on a cardEach channel has its own sign-in flow: Meta for WhatsApp, Instagram and Messenger, a bot token for Telegram, and so on.
- 3Choose who answersAssign an AI agent and, if you like, a team or group for the new account.
- 4Send a test messageMessage the account from your own phone and check that it appears in Inbox.
Health and reconnecting
Inboxi checks each account with the platform behind it. A card shows Issue or a red Reconnect button when a token expired or a permission was removed, and an amber Check button for warnings. On the Manage pages, Check with Meta or Check with Telegram refreshes the live status.