Channels & Integrations · Channels

Email (Gmail & domain)

Receive and answer email in Inboxi: connect a Gmail address, or host mailboxes on your own domain with Inboxi Email.

Inboxi offers two ways to bring email into the inbox:

Gmail
Connect an existing Gmail or Google account with an App Password. Fast to set up; your mail stays at Google.
Inboxi Email
Business mailboxes on your own domain (support@, sales@…), hosted by Inboxi, with AI replies and webmail.

Either way, emails appear in the Email inbox, and your replies are sent from the connected address.

Connect Gmail

Gmail connects over secure IMAP and SMTP using an App Password, a 16-character password Google generates for one app. Your normal Google password is never used.

  1. 1
    Turn on 2-Step Verification
    App Passwords require it. Open your Google Account › Security › 2-Step Verification.
  2. 2
    Create an App Password
    Google Account › Security › 2-Step Verification › App passwords. Name it “Inboxi” and copy the 16-character password.
  3. 3
    Open Connect Gmail
    In Settings › Channels, click Connect on the Gmail card.
  4. 4
    Enter your details
    Type the Email Address and paste the App Password, then click Connect Gmail.
inboxi.app/settings/connect/gmail
Connect Gmail.
  1. 1Your Gmail address.
  2. 2The 16-character App Password (not your Google password).
  3. 3Where to create it in your Google Account.
  4. 4Connect Gmail.

New mail arrives in real time and attachments are supported. To stop, open the Gmail card and click Disconnect, or revoke the App Password in your Google Account. AI auto-replies are not available on Gmail connections; use Inboxi Email for that.

Google Workspace, Yahoo and other providers are listed as Coming Soon in the catalog.

Inboxi Email on your own domain

Inboxi Email hosts real mailboxes on your company domain. You add the domain once, publish the DNS records Inboxi gives you, verify, and then create as many mailboxes as your plan allows.

Add domain
e.g. mail.yourcompany.com
Publish DNS
MX, SPF, DKIM (+ A, DMARC)
Verify
Inboxi checks the records
Create mailboxes
support@, sales@…

1. Add your domain

inboxi.app/settings/connect/email-domain
Inboxi Email: Domain.
  1. 1Your domain, ideally a subdomain.
  2. 2A subdomain keeps your existing email untouched.
  3. 3Add domain shows the DNS records to publish.

Open Settings › Integrations › Inboxi Email and enter your domain. We recommend a subdomain such as mail.yourcompany.com, so the email you already use on yourcompany.com keeps working. One domain per workspace.

2. Publish the DNS records

Add each record at your DNS provider (copy buttons are on every row), or click Export DNS file to download a .zone file you can import in providers that support it.

RecordTypeRequiredPurpose
MXMXrequiredRoutes incoming mail for the domain to Inboxi.
SPFTXTrequiredAuthorizes Inboxi to send mail for the domain.
DKIMTXT or CNAMErequiredSigns outgoing mail so inbox providers trust it. Some setups use three CNAME records.
AArecommendedPoints the mail host name to Inboxi.
DMARCTXTrecommendedTells receivers how to treat mail that fails SPF/DKIM.

Click Verify records. MX, SPF and DKIM must resolve before verification passes; DNS changes can take from a few minutes to several hours to propagate.

3. Create mailboxes

inboxi.app/settings/connect/email
Inboxi Email: Mailboxes, before a domain is verified.
  1. 1Domain warm-up: today’s sending cap while the domain builds reputation.
  2. 2Set up domain first; then New mailbox appears here.
  • Click New mailbox, enter the address (2-32 characters: lowercase letters, numbers, dots, dashes), an optional sender name, and choose whether to Let AI reply automatically.
  • Each mailbox has Active and AI switches, and a Manage page with stats, the replying AI agent, the sender name, a compose button and Open webmail.
  • Set a mailbox password to open it in webmail, or in Gmail, Outlook or Apple Mail over IMAP/SMTP with the same credentials.
  • Your plan sets the number of mailboxes and the monthly sending quota; the page shows both.
Domain warm-up
A new domain starts with a low daily sending cap that rises step by step over 28 days, which protects your reputation with inbox providers. Receiving is never limited.

To remove a domain, delete its mailboxes first, then click Remove this domain.