User Guide · Inbox & Contacts

Email inbox

Read and answer Gmail conversations in Inboxi, with the same assignment and status tools as every other channel.

Once you connect a Gmail account, its email threads become Inboxi conversations. You can work them in two places: in the main inbox, with the Email channel pill selected, or in the dedicated email view at /email, which lists Gmail conversations only and opens each one in a reading window with an email composer.

Connect an email account

  1. 1
    Open the Channel Catalog
    Go to Settings › Channels and choose the Email category.
  2. 2
    Connect Gmail
    Sign in with Google and grant Inboxi access to the mailbox.
  3. 3
    Wait for the first sync
    Recent threads are imported and new emails arrive in real time from then on.

For Gmail, custom domains and sending identities, see Email (Gmail & domain).

Email in the main inbox

inboxi.app/inbox
Channel pills at the top of the conversation list. Scroll them sideways to reach Email.
  1. 1Pick the Email pill to show only email conversations.
  2. 2All, Mine, Assigned and Resolved work the same way as for chats.

Email conversations sit next to WhatsApp and Instagram chats, so a customer who writes on both shows up in your inbox once per channel, and once in Contacts thanks to identity matching by email address.

The dedicated email view

  • List. Gmail conversations only, newest first, with the same All, Mine, Assigned and Resolved tabs.
  • Inbox Sync. Shows when the mailbox was last updated. Refresh pulls the latest emails immediately.
  • Reading window. The thread opens on the right with the chat header (assignment, AI toggle, resolve) on top.
  • Email composer. Replies are sent as email from the connected mailbox, with the subject of the thread pre-filled.

Replying to email

Email has no 24-hour window: you can reply at any time. Assignment, notes, tags, lifecycle stages and favorites work exactly as described in Conversations. The AI agent can answer emails too when it is active for the conversation.

Keep one owner per email thread. Assign it before replying so two teammates never answer the same customer twice.