User Guide · Inbox & Contacts
Social comments
Answer Facebook and Instagram comments from Inboxi: public replies, private DMs, hide, delete and AI replies.
The Comments module collects comments on your Facebook Page and Instagram posts in an inbox-style list, so your team (or your AI agent) can answer them without opening each platform. Open it from the comments icon on the icon rail, or go to /comments.
Layout
- 1Status: All comments, Unanswered, Replied, Hidden.
- 2Platforms: Facebook and Instagram, with counts.
- 3The maintenance notice shown while the module is being upgraded.
The comment thread
Select a comment to open its thread: the original post (with a link to open it on the platform), the comment, earlier replies and any private messages. Each reply shows whether it was written by the AI agent or by a teammate through Inboxi.
Ways to respond
| Mode | Who sees it | Notes |
|---|---|---|
| Public reply | Everyone who can see the post | Posted under the comment, from your Page or account. |
| Private DM | Only the commenter | Sent as a direct message. Meta allows this within 7 days of the comment. |
| Note | Only your team | Internal note on the comment thread. |
The composer also offers Saved replies. Media replies are not supported by Meta's comment API, so replies are text only.
Moderate comments
- Hide / Unhide removes a comment from public view without deleting it. Hidden comments are listed under Hidden.
- Delete removes the comment from the platform.
- Comments flagged as spam are marked in the list.
AI replies and assignment
Toggle the AI for each comment thread, just like for a conversation. Assign comments to teammates so everyone knows who is answering.
Requirements
Comments need a connected Facebook Page or Instagram professional account with comment permissions. See Facebook Messenger and Instagram.