Channels & Integrations · Channels

Instagram

Answer Instagram Direct messages and post comments from Inboxi, by hand or with an AI agent.

Connect your Instagram professional account and every Direct message and comment arrives in Inboxi. Your team replies from the inbox, and an AI agent can answer DMs and comments automatically. You can connect several Instagram accounts to one workspace.

Requirements

  • An Instagram Business or Creator account. Personal accounts cannot be connected; switch in the Instagram app under Settings › Account type and tools.
  • In the Instagram app, turn on Allow access to messages (Settings › Messages and story replies › Message controls › Connected tools) so Inboxi can read and send DMs.
  • For the Facebook Page method only: the Instagram account must be linked to a Facebook Page you manage.

Connect an account

Open Settings › Channels and click Connect on the Instagram card. You can connect in two ways:

MethodBest forNotes
Instagram Business Login RecommendedMost accountsSign in with Instagram directly. No Facebook Page needed, and access refreshes automatically.
Connect via Facebook PageAccounts already linked to Facebook Pages, or many accounts at onceSign in with Facebook; every Instagram account linked to your Pages is connected in one go. Access must be renewed periodically.
  1. 1
    Choose a method
    Click Continue with Instagram (Instagram login) or Sign in with Facebook (Facebook Page).
  2. 2
    Approve the permissions
    Allow Inboxi to read your profile, manage messages and manage comments.
  3. 3
    Pick the account(s)
    With Facebook, keep the Pages and Instagram accounts you want selected.
  4. 4
    Done
    You land on the Instagram management page with the new account listed.
Already connected elsewhere
If the account is connected to another Inboxi workspace, a Conflict Detected dialog appears. Transfer Connection moves it here and disconnects it there.

Manage your accounts

inboxi.app/settings/connect/instagram
Connected Instagram accounts.
  1. 1Connect another account with Instagram login…
  2. 2…or through a Facebook Page.
  3. 3Topic name / alias used for routing.
  4. 4Pause or resume receiving and sending.
  5. 5Health of the connection.

The management page shows, for each account, its health (Healthy, Limited, Needs attention), how it is connected, whether the access token is valid, whether it can send messages, and its activity over the last 30 days. When Meta needs you to sign in again, the account shows a Connect Instagram button.

AI replies for DMs and comments

Open an account's settings (gear icon) to configure:

  • Topic name: a label (for example “Support”) used to route the account's conversations.
  • Auto-reply to direct messages: the selected AI agent answers DMs.
  • Auto-reply to post comments: the AI answers comments on your posts, independently of DMs.
  • Select agent: the AI agent that replies. Create one first in AI Agents if the list is empty.

What is supported

FeatureSupport
Incoming DMsText, images, video, audio and voice notes, files, story mentions, reactions, quick-reply and button taps.
Outgoing DMsText, media and product cards.
CommentsReply publicly, send a private DM reply, hide or unhide, delete and assign. See Social comments.
Messaging windowInstagram allows replies to a DM within 24 hours of the customer’s last message.