Channels & Integrations · Channels

Facebook Messenger

Connect your Facebook Pages to answer Messenger conversations and Page comments from Inboxi.

Connect one or more Facebook Pages and every Messenger conversation sent to them arrives in Inboxi. Comments on your Page posts arrive too, so your team and your AI agent can reply to both from one place.

Requirements

  • A Facebook account with full control (admin) of the Page.
  • For Business Integration: a Meta Business portfolio (Business Manager) that owns the Page.
  • Messaging must be turned on for the Page in its Facebook settings.

Connect a Page

inboxi.app/settings/connect/facebook
Facebook Messenger connect page.
  1. 1Business Integration: the recommended, long-lived connection.
  2. 2Can’t find your page? Enter its Page ID or URL.
  3. 3Add Page connects more Pages.
MethodHow it works
Business Integration RecommendedClick Continue with Business Manager. Uses your Business Manager; the connection does not expire and survives password changes.
Quick ConnectClick Sign in with Facebook. Fast, no Business Manager needed, but access must be renewed about every 60 days and after a password change.
  1. 1
    Pick a method and sign in
    Log in with the Facebook account that manages your Page.
  2. 2
    Select your Pages
    In Facebook’s window, make sure the Page you want is checked ✅. All selected Pages connect automatically.
  3. 3
    Approve the permissions
    Inboxi asks for Page messaging, Page metadata and engagement (for comments).
  4. 4
    Page missing?
    Use Can't find your page?: paste the Page ID (Page › About › Page transparency) or the Page URL and click Find & Connect.
If Facebook's window never opens, disable ad blockers or privacy extensions for inboxi.app and refresh.

Manage your Pages

inboxi.app/settings/manage/facebook
Facebook Messenger: every connected Page with Meta’s status and recent activity.
  1. 1Check with Meta refreshes each Page’s status.
  2. 2Add Page.
  3. 3Receiving & sending: pause a Page without disconnecting it.
  4. 4Page settings.
  5. 5Topic name used for routing this Page’s conversations.

Each Page shows its category, verification, page token state, webhook (receiving events or not), whether it can send messages and its last 30 days of activity. Disconnect all removes every Page at once.

Page settings

  • Topic name to label the Page for assignment and reporting.
  • Trigger a bot: an AI agent answers first, inside business hours, outside them, or both.
  • Auto-reply to post comments: let the AI answer Page comments, independently of Messenger.
  • Assign group and Time frame (when a new conversation thread starts).

What is supported

FeatureSupport
IncomingText, images, video, audio and voice, files, shares, button taps.
OutgoingText, media and product cards.
CommentsPublic reply, private reply (within 7 days of the comment), hide, delete, assign.
Messaging windowMessenger allows standard replies within 24 hours of the customer’s last message.