Channels & Integrations · Channels

Telegram

Connect a Telegram bot in under a minute and answer its chats from the Inboxi inbox.

Telegram connects through a bot. Customers find your bot (for example @YourStoreBot), press Start and write; their messages arrive in Inboxi and replies are sent back by the bot. You can connect several bots to one workspace.

Create a bot with BotFather

  1. 1
    Open @BotFather
    In Telegram, search for @BotFather (the official bot with a blue check) and start it.
  2. 2
    Send /newbot
    Choose a display name, then a username that ends in “bot”.
  3. 3
    Copy the token
    BotFather replies with an HTTP API token like 123456789:ABC…. For an existing bot, send /token.
The token gives full control of the bot. Paste it only into Inboxi and never share it publicly.

Connect the bot

inboxi.app/settings/connect/telegram
Connect a Telegram bot.
  1. 1Instructions: get the token from @BotFather.
  2. 2Paste the bot token.
  3. 3Connect registers the bot with Telegram.

Go to Settings › Channels, click Connect on the Telegram card, then Connect a bot. Paste the token and click Connect. Inboxi registers its webhook with Telegram automatically. If the bot is already connected to another workspace, choose Transfer it here.

Manage your bots

inboxi.app/settings/connect/telegram
Telegram: what Telegram says about each bot and what it is doing.
  1. 1Check with Telegram refreshes token and webhook status.
  2. 2Connect another bot.
  3. 3Receiving & sending switch.
  4. 4Abilities reported by Telegram (groups, inline, Business).
  5. 5Topic name for routing this bot’s chats.
FieldMeaning
Bot tokenValid, or Rejected by Telegram (reconnect with a new token).
WebhookRegistered with Telegram, Points somewhere else (another tool took over the bot) or Not registered.
Queued updatesMessages Telegram is still waiting to deliver.
AbilitiesCan join groups, reads all group messages, inline queries, Telegram Business.

The gear icon opens bot settings: topic name, Trigger a bot (an AI agent answers first, by business hours), group assignment and the conversation threading time frame.

A Telegram bot can be connected to only one tool at a time. If another service sets its webhook, Inboxi shows “Points somewhere else”; reconnect the bot here to take it back.

What is supported

DirectionTypes
IncomingText, photos, documents, video, voice messages, audio. Stickers show as “[Sticker]”.
OutgoingText, photos, audio, video, documents.
Not processedEdits to messages already sent.

Telegram has no 24-hour window: once a customer starts your bot, you can reply at any time.