User Guide · Inbox & Contacts

Saved replies

Write the answers you send all day once, as text, images or voice notes, and send them from any conversation in one click.

Saved replies are your team's shared library of ready-made answers. Each reply has a title, an optional folder, and a type: Text, Image (with an optional caption) or Audio. Manage them in Settings › Saved Replies.

The library

inboxi.app/settings/saved-replies
Saved Replies in Settings, organized in folders.
  1. 1New reply: create a text, image or audio reply.
  2. 2Your folders. All Replies shows everything.
  3. 3Search replies by title and content.
  4. 4The type of each reply.
  5. 5Edit or delete a reply.

Create a reply

  1. 1
    Click New reply
    The Create Saved Reply dialog opens with a live preview.
  2. 2
    Give it a title
    The Title / Shortcut is what you search for in the composer, e.g. "Welcome Message" or "Shipping times".
  3. 3
    Choose a folder and type
    Text, Image or Audio. Images (JPG, PNG, GIF) and audio (MP3, OGG, M4A) can be up to 10 MB. You can also record a voice note directly.
  4. 4
    Write the message and save
    Add emoji, check the preview, then Save Reply.

Folders

Use New folder to group replies by topic (Shipping, Payments, After-sales). Deleting a folder keeps its replies; they simply lose their folder.

Use a reply in a conversation

inboxi.app/inbox
Saved Replies sits in the composer toolbar of every conversation.
  1. 1Open your saved replies.
  • Click Saved Replies in the composer. The picker shows your folders, a search box and a preview.
  • Choose Send Reply to send it immediately, with its image or audio.
  • Choose Insert Text Only to drop the text into the composer and personalize it first.
  • Saved replies are also available when answering social comments.
Outside the 24-hour messaging window on WhatsApp, saved replies can't be sent; use a template instead.