Channels & Integrations · Workplace

Slack

Bring Slack conversations into your Inboxi inbox and reply to them without leaving Inboxi.

The Slack integration connects a Slack workspace as an inbox channel. Messages from the channels, private channels and direct messages the Inboxi app can access arrive in your Inboxi inbox in real time, and replies you send from Inboxi are posted back to the same Slack conversation, inside the thread when the message came from a thread. It is ideal for teams that support partners or customers through shared Slack channels.

Slack
Channel, private channel or DM
real time
Inboxi inbox
Filtered as Slack
assign
Your team
Replies in Inboxi
post
Slack
Reply posted in the thread

Connect Slack

  1. 1
    Open the Slack card
    In Settings › Channels, click Connect on the Slack card.
  2. 2
    Click “Connect Slack Workspace”
    You are sent to Slack to approve the app.
  3. 3
    Choose the workspace and allow
    Sign in to Slack if needed, pick the workspace and click Allow. A Slack workspace admin may need to approve apps.
  4. 4
    Back in Inboxi
    The workspace shows as connected and healthy, and new messages start arriving.

Inboxi asks Slack for permission to read channel, private channel and direct message history and info, post messages, and read users and the team name, so it can show who wrote each message.

To receive a channel's messages, add the Inboxi app to that channel in Slack (channel name › Integrations › Add apps).

Manage the connection

inboxi.app/settings/manage/slack
Manage Slack.
  1. 1The connected Slack workspace.
  2. 2Connection health.
  3. 3Manage: details, granted permissions and Disconnect.
  • Connection details: team, bot user, when it was connected and the granted permissions.
  • Go to Inbox opens your Slack conversations.
  • Disconnect stops syncing messages. Conversations already in Inboxi stay.

Working with Slack in the inbox

In SlackIn Inboxi
Public channel messageA conversation labelled #channel.
Private channel messageA conversation labelled Private.
Direct messageA conversation labelled DM.
Thread replyYour reply from Inboxi is posted in the same thread.
Bot messagesIgnored, to avoid loops.

Use the Slack filter in the inbox to see only Slack conversations. Assignment, notes and tags work as with any other channel. AI agents do not reply automatically on Slack.