User Guide · Workspace
Plans, credits & billing
Choose a plan, understand AI credits, top up or auto-recharge, and manage subscriptions, cards and invoices.
Your plan sets the limits of your workspace (channels, team members, AI agents and monthly AI credits) and the features you can use. Plans are managed in Settings › Plans, credits in Settings › AI Credits (or click the AI Credits card in the sidebar), and payments in Settings › Billing.
Plans
The plans page with yearly billing selected.
- 1Monthly or Yearly: yearly billing gives you 2 months free.
- 2Starter, Growth and Pro, each with a 7-day trial and no card.
- 3Pro is the most popular plan.
- 4What each plan includes.
| Starter | Growth | Pro | Enterprise | |
|---|---|---|---|---|
| Monthly price | $49 / mo | $99 / mo | $169 / mo | Custom |
| Billed yearly | $41 / mo ($490 / yr) | $83 / mo ($990 / yr) | $141 / mo ($1,690 / yr) | Custom |
| Channels connected | 3 | 7 | 7 + Shopify | Unlimited |
| Team members | 5 | 10 | 15 | Unlimited |
| AI agents | 1 | 3 | 10 | Unlimited |
| AI credits / month | 500 | 2,500 | 8,000 | Unlimited |
| Highlights | Unified inbox + CRM, saved replies + tags | SLA management, lifecycle stages, priority system, automation & inbox rules, full analytics | REST API + webhooks, mobile SDK, push notifications, external data integration | White-label option, SSO & custom roles, audit logs, dedicated success manager |
| Support | Priority email | Priority + live chat | Dedicated manager |
Upgrades apply immediately and are prorated; downgrades apply at the next billing date. For a full feature matrix see Plans & features map, or the public pricing page.
Add-ons
| Add-on | Price | What you get |
|---|---|---|
| Auto-recharge AI credits | $20 per 1,000 credits | Automatic top-ups when your balance drops below a threshold. These credits never expire. |
| Extra AI agent | $15 per agent / month | More agents, each with its own knowledge, tone and actions. |
| Extra team seat | $8 per member / month | Team members beyond your plan's included seats. |
| Remove "Powered by Inboxi" | $49 / month | No Inboxi branding on your website widget and customer-facing emails. |
AI credits
Every reply your AI agent writes uses credits, charged by the size of the reply: a short answer costs 1, long replies with attachments or actions can cost 2 or 3. Replies from your team never use credits. Included credits reset on your billing date each month and don't roll over; purchased and auto-recharge credits never expire.
AI Credits: balance, usage and forecast.
- 1Credits remaining.
- 2Used this month, out of your plan's included credits.
- 3Runs out in: an estimate from your last 30 days.
- 4Daily usage for the last 7, 30 or 90 days.
- 5Usage by feature and by model.
- Buy more credits: choose a pack and pay by card or from your wallet. Purchased credits stack on top of your monthly allowance.
- Auto-recharge: set "When my balance drops below" a threshold and a pack is added automatically, so the agent never stops answering.
- Anyone in the workspace can see the credits page; buying and auto-recharge are reserved for the workspace owner.
When credits run out
Nothing breaks: messages keep arriving in your inbox, but the AI stops replying until you add credits or upgrade. Inboxi warns you when your balance is running low.Billing
The Billing page (owner access required).
- 1Current plan and renewal date.
- 2Subscriptions: everything that renews, and when.
- 3All activity: invoices, wallet and credits, by period.
- 4Invoices to download.
- Current plan shows your plan and when it renews. Cancel subscription keeps access until the end of the paid period; Keep my subscription undoes it.
- Subscriptions lists your plan and add-ons. Manage an add-on to change its quantity or stop it renewing; add-ons are billed monthly and are not refunded.
- Payment methods: save a card for renewals. Without a saved card, the next renewal will fail, and the page warns you before it does.
- Wallet: a balance that can pay for plans, add-ons and credits; if it doesn't cover a purchase, you can pay the rest by card.
- All activity and Invoices: a filterable history of every charge, top-up and credit purchase. Coupons can be applied at checkout.
Joined Inboxi from the Shopify App Store or the Salla app? Your plan is billed through that platform: change plan, cancel or buy credits from the Inboxi app in your Shopify admin or in the Salla app store. See Shopify and Salla.
Common questions
| Question | Answer |
|---|---|
| What counts as a channel? | One connected account: a WhatsApp number, an Instagram account, a Messenger page, a Telegram bot, a Gmail inbox, a website widget or a Shopify store. |
| Is there a free trial? | Yes, every plan starts with a 7-day free trial with full features and no credit card. |
| What happens when I hit a limit? | Messages keep arriving; the AI pauses when credits run out, and you are warned before that happens. |
| Who can see billing? | The Billing page and purchases are reserved for the organization owner. |