Channels & Integrations · E-commerce

Shopify

Install Inboxi from the Shopify App Store to add an AI chat widget to your store, sync products and orders, and message customers automatically.

The Inboxi: AI Customer Inbox app connects your Shopify store to Inboxi. Your products, customers, orders and store policies sync into Inboxi so your AI agent can answer shoppers accurately; a chat widget appears on your storefront; and conversations from the widget, WhatsApp, Instagram and Messenger are matched to your Shopify customers in one inbox.

Storefront chat
A chat launcher on your theme, added as an app embed. No code.
Store data sync
Products, customers, orders and policies stay up to date.
Order lookup
See a customer’s orders next to the conversation.
Shipping & cart messages
Optional shipping updates and abandoned-checkout reminders.

Install the app

  1. 1
    Install from the Shopify App Store
    Search for Inboxi in the Shopify App Store, or click Connect Shopify in Settings › Integrations › Shopify, and install it on your store.
  2. 2
    Connect your Inboxi account
    In the app home inside Shopify, click Connect. Sign in to Inboxi or create an account; you are brought straight back. Confirm with Approve & Connect.
  3. 3
    Choose your plan
    Pick a plan and start the free trial. Charges appear on your Shopify bill and can be cancelled any time. If you already pay for Inboxi, your Inboxi plan covers the store at no extra charge.
  4. 4
    Bring your store into Inboxi
    Starts automatically: products, customers, orders from the last 60 days and store policies. New items keep arriving on their own; use Sync now to refresh.
  5. 5
    Turn on the chat widget
    Click Open theme editor, switch on Inboxi Chat Widget under App embeds, then Save. The step ticks itself once the widget loads on your store.
  6. 6
    Choose who answers
    Pick an AI agent and click “Use this agent”, or choose “Team answers, no AI”. Without a choice, messages wait in the inbox for your team.
Shopify App Store
Install Inboxi
Connect & plan
Sign in, start trial
Sync
Products, orders, customers
App embed
Chat on your storefront

Shopify in your Inboxi dashboard

inboxi.app/settings/connect/shopify
Settings › Integrations › Shopify.
  1. 1How the integration links conversations to Shopify customers and orders.
  2. 2Step-by-step connection guide.

Once connected, Settings › Integrations › Shopify shows:

  • Status: data syncing and whether the widget is live or hidden on the store.
  • Store performance: total revenue, orders, products and customers synced, and a 7-day revenue trend.
  • Talk to customers automatically (both off by default): Shipping updates when an order ships (with tracking) and when it is delivered, and Abandoned cart recovery, one reminder with the checkout link if the cart is not paid, sent after 30 minutes to 24 hours (default 1 hour), with an optional discount code. Messages go out on the channel the customer last used, falling back to WhatsApp and then email. Message language: match the customer, Arabic or English.
  • Disconnect Store, which also stops the widget from appearing on your store.

Customize the Shopify widget

Settings › Channels › Shopify Widget › Customize (available once a store is linked) controls the storefront widget, with a live preview:

SettingOptions
Widget on the storefrontOn or off. Off hides the launcher for every shopper.
Who answersMy team answers, or An AI agent answers first (pick the agent).
BrandStore name, logo URL, brand color.
Home screenWelcome line, reply time and small print.
Quick actionsWhere is my order?, Help me find a product, Shipping & delivery, Returns & exchanges, Talk to us. Each is sent as the shopper’s first message.
LauncherShape (circle, rounded, or pill with a label), label, and position (bottom left or right).
ConversationAsk for email when the team is away; rating at the end.

Data and permissions

  • The app requests read-only access to products, orders, customers, fulfillments and legal policies. It never modifies your store data.
  • Inboxi receives Shopify events for new and updated products, customers, orders, fulfillments and checkouts, so data stays current without manual syncs.
  • Abandoned checkouts come from Shopify checkout events.

Uninstalling

Uninstall from Shopify admin › Apps. Shopify ends the charge and Inboxi ends the plan; the connection is removed straight away. Synced store data is deleted when Shopify sends its data-removal request, 48 hours after uninstall.