Channels & Integrations · E-commerce

Zid

Install the INBOXI app on your Zid store: an AI assistant that answers your customers on WhatsApp and Instagram, knowing your products and orders.

INBOXI is an AI assistant that answers your store's customers on WhatsApp and Instagram, knowing your Zid products and orders. It knows every product, price and what is in stock, answers instantly in your customers' dialect, and hands the chat to your team when needed. This guide takes you from install to your first conversation in minutes.

Knows your products
Prices and stock, kept in sync with your Zid store.
Tracks orders
Answers “where is my order?” from your Zid orders.
One inbox
WhatsApp and Instagram chats with your team, in one place.

What the app does

  • Answers customers 24/7 in their dialect on WhatsApp and Instagram.
  • Knows your products, prices and stock, and sends the product link so the customer orders on your store.
  • Answers “where is my order?” from your Zid orders.
  • New products and orders reach INBOXI in real time, with a full sync every day.
  • Hands the chat to your team when needed; every conversation is in one inbox.
The app only reads your store data. It never changes products, orders or customers in Zid.

Install and set up

  1. 1
    Activate the app
    In the Zid App Market, find INBOXI (منصة إنبوكسي), pick a plan and press Activate.
  2. 2
    Approve the permissions
    Zid shows what the app reads (read-only). Press Install app.
  3. 3
    Sign up or sign in
    You are sent to INBOXI. New here? Press Create a new account. Already a customer? Press I have an account and sign in.
  4. 4
    Link the store
    Press Link the store. Within a minute we import your products and orders and set up an assistant for your store.
  5. 5
    Connect WhatsApp
    In INBOXI, connect your WhatsApp number (Settings › Channels) so the assistant answers your customers there.
Zid App Market
Activate INBOXI
install
Approve
Read-only permissions
redirect
INBOXI
Sign up / sign in + link
seconds
Assistant ready
Products + orders synced
Only the INBOXI account owner or an admin can link a store.

Your store in INBOXI

Open Settings › Integrations › Zid. Once linked, it shows the store, the owner, the number of products, orders and customers synced and the last sync time, with Sync now (about a minute) and Unlink. Unlinking stops the assistant from seeing the store's products and orders.

Plans

  • Connect INBOXI account (free): for businesses that already have an INBOXI plan; link your store and keep your current plan.
  • Starter, Growth and Pro: paid monthly through Zid, with a 7-day free trial. Upgrade or cancel from the app’s page in the Zid App Market.

FAQ

Does the assistant see all my products?

Yes. It updates automatically when a product or order changes in your store, plus a full daily sync.

Can it place orders for my customers?

No. It sends the product link; the customer adds it to the cart and pays on your Zid store.

Does it change anything in my store?

No. All permissions are read-only, except creating its own webhooks so updates reach INBOXI in real time.

What happens if I uninstall?

The link stops at once and we delete the store's access tokens. To have the product and order data we synced deleted too, email contact@inboxi.app.

“This link has expired or is not valid”

The link to INBOXI after install is valid for 2 hours. Open INBOXI again from “My apps” in your Zid dashboard.

Support

WhatsApp +1 505 528 5616, email contact@inboxi.app, or use the support button inside INBOXI.