Channels & Integrations · E-commerce
Salla: privacy & data
Which data the “INBOXI - AI Assistant” app can access once installed on your Salla store, how we use and protect it, and when we delete it.
This page explains which data the “INBOXI - AI Assistant” app can access once installed on your Salla store, how we use and protect it, and when we delete it. It complements INBOXI's general privacy policy (see Legal & policies). Last updated: October 9, 2026.
Who we are
INBOXI is operated by IN General Digital Solutions LLC (United States). Privacy contact: contact@inboxi.app. We follow the privacy policy published on the Salla platform and the Saudi Personal Data Protection Law.
Data we access from your store
We request only the Salla permissions the assistant needs, mostly read-only:
| Data | Why |
|---|---|
| Basic store details: store name and URL, the owner’s name, email and mobile | To create or link your account. |
| Products, categories, brands, prices, stock and options | So the assistant answers accurately. |
| Orders, their status, shipping and tracking | To answer “where is my order?”. |
| Customers: name, mobile, email, city | To recognise them in chat and send the order messages you turn on. |
| Abandoned carts | For reminders, if you turn them on. |
| Payment and shipping methods, special offers, coupons, reviews and branches | For common customer questions. |
Signed-in shoppers
When a shopper is signed in to your store, we confirm who they are through Salla itself so the assistant can see their orders. We never store or log the shopper's sign-in token; only their id, name, mobile and email stay on the conversation.
How we use it
- Answering your customers in the chat on your store and on WhatsApp, Instagram and Messenger.
- Adding products to the shopper’s cart and preparing cart links.
- Sending WhatsApp messages to your customers (order received, shipped, delivered, abandoned-cart reminder (optionally with a coupon you pick) and a review request after delivery) only if you turn them on, from your store’s own WhatsApp number.
- Showing analytics and conversations in your INBOXI dashboard.
Who processes data on our behalf
We share data only with the providers needed to run the app:
| Provider | What they receive |
|---|---|
| Google (Gemini AI) | The conversation text and product details needed to write a reply, only when the assistant replies. |
| Meta (WhatsApp Business Platform) | The message text and recipient number when sending on WhatsApp. |
| Cloudflare | Securing and speeding up connections. |
| Our hosting provider | Storing data on our servers. |
Security
- All connections are encrypted (HTTPS).
- Your store’s access tokens are encrypted in our database and renewed automatically.
- Every notification from Salla is signature-checked before we process it.
- Access to data is limited to what running the service requires.
Uninstalling and data retention
- When you uninstall: we delete your store’s access tokens and turn off the chat on your store immediately.
- 30 days after uninstalling: we permanently delete the copy of products, orders and customers taken from Salla, your customers’ WhatsApp message log, and the store owner’s contact details.
- Reinstall within 30 days and everything is back as it was.
- Conversations in your INBOXI inbox belong to your account; they stay until you delete them or ask us to delete your account.
Your customers can opt out
A customer who asks to stop messages receives no further cart reminders or review requests.
Your rights
You can ask for a copy of your data, a correction or deletion at any time at contact@inboxi.app; we reply within 30 days. See the app setup guide.