Help & Support · Company

Legal & policies

Where to find Inboxi's legal documents, with a plain-language summary of each. The linked documents are the binding versions.

Inboxi is operated by IN General Digital Solutions LLC, a limited liability company registered in the State of New Mexico, United States. The summaries below are for convenience only; if they differ from the full documents, the full documents apply.

What we collect, why, who processes it, how long we keep it, and your rights.

Subscriptions, renewal, acceptable use, ownership and liability.

Refund & Cancellation

When a payment is refundable, how to cancel and how to ask for a refund.

Delete your account

How to delete your account and what is removed.

Salla: privacy & data

How the Inboxi app for Salla stores handles store and shopper data.

Billing support

Charges, invoices and payment questions.

Privacy Policy

Read the full Privacy Policy. In short:

Two roles. For your account data (name, email, billing) Inboxi is the controller. For your workspace content (messages, contacts, attachments) you are the controller and Inboxi processes it only on your instructions. A data processing agreement is available on request.
AI. Content is sent to an AI model provider only when an AI feature runs, under agreements that forbid training on it. AI features can be disabled.
No selling, no ads. Workspace content is never sold or used to build advertising profiles.
Payments. Card details go directly to a PCI DSS Level 1 payment provider; Inboxi only receives the amount, card brand and last four digits.
Retention. Workspace content is kept while the workspace is active and for 30 days after a subscription ends; invoices are kept for 7 years as tax law requires.
Your rights. Access, correction, deletion, restriction, portability and objection. Write to contact@inboxi.app.

Terms of Service

Read the full Terms of Service. Key points:

Every plan starts with a 7-day free trial that does not convert to a paid plan by itself.
Paid subscriptions renew automatically, monthly or yearly, until you cancel. Cancelling stops the next renewal; you keep access until the paid period ends.
Upgrades apply immediately with a prorated charge; downgrades apply at the next renewal.
Prices exclude taxes. Price changes are announced by email at least 30 days before they apply to your renewal.
You own your data. You are responsible for your workspace members and for using connected channels within their own rules.

Refund & Cancellation Policy

Read the full Refund & Cancellation Policy.

Situation	Refund
Monthly plan, month already started	Not refunded; cancel to stop the next renewal
Annual plan, within 14 days of the annual charge (including renewals)	Full refund on request
Annual plan, after 14 days	Not refunded; access continues to the end of the year
Duplicate, wrong-amount, post-cancellation or fraudulent charge	Always refunded
Unused AI credits, seats or days in a period	Not refunded

To request a refund, email contact@inboxi.app from the account address with the invoice number (or date and amount), the workspace name and the reason. Approved refunds go back to the original card; your bank typically posts them within 5-10 business days.

Delete your account

1
In the app
Go to Settings › Security › Delete account and confirm. You are signed out immediately and deletion is scheduled.
2
Or by email
Send a deletion request to contact@inboxi.app from the email address on the account.
3
30-day grace period
Sign in again within 30 days and the deletion is cancelled with nothing lost. After 30 days the data is permanently deleted.

Deleted: your profile, sessions and notification devices, and your workspace memberships. If you are the only owner of a workspace, its conversations, contacts, media and channel settings are deleted too. Kept: invoices and payment records for as long as the law requires, and a minimal record that you asked for deletion. See inboxi.app/delete-account.

Deleting your Inboxi account does not delete your WhatsApp Business, Instagram, Facebook or other connected accounts on those platforms; it removes their connection to Inboxi.

Salla store owners

If you installed Inboxi from the Salla App Store, the data the app reads from your store and how shoppers are identified are described in Salla: privacy & data.

Legal and privacy contact

For data protection requests, a data processing agreement, the list of sub-processors, or any question about these documents, email contact@inboxi.app.