Account
Delete your Inboxi account
You can delete your Inboxi account, and the data attached to it, at any time, from the Inboxi app or by emailing us.
From the Inboxi app
Open the Inboxi app and go to Settings → Security → Delete account, then confirm. You are signed out straight away and the deletion is scheduled.
Settings → SecurityBy email
Send a deletion request from the email address on your account. We confirm the request and delete the account within the period below, usually sooner.
contact@inboxi.appChanged your mind?
Deletion has a 30-day grace period. Sign in again within 30 days of the request and the deletion is cancelled with nothing lost.
30-day grace periodWhat is deleted, and what is kept
What is deleted
Your profile (name, email address, phone number and password), your sessions and device registrations used for notifications, and your membership of any workspace. If you are the only owner of a workspace, the workspace content is deleted with it: conversations, messages, contacts, media and files you sent or received, and connected-channel settings.
When it is deleted
Thirty days after the request, once the grace period ends, the data above is permanently deleted from our systems.
What we keep
Invoices and payment records are kept for as long as tax and accounting law requires, and a minimal record that a deletion was requested is kept to show we honoured it. Neither contains your conversations. See the Privacy Policy for full retention details.