Channels & Integrations · E-commerce

Salla

Install the INBOXI app on your Salla store: an AI assistant that answers shoppers on your store, WhatsApp and Instagram, knowing your products and orders.

INBOXI is an AI assistant that answers your store's customers in the on-store chat and on WhatsApp and Instagram, knowing your products and orders. It turns customer questions into sales: it knows every product, price, size and what is in stock, and answers instantly in your customers' dialect. This guide takes you from install to your first conversation in minutes.

Knows your products

Prices, sizes and stock, kept in sync with your store.

Sells and follows up

Adds to cart, tracks orders and answers questions.

Wins back sales

WhatsApp order updates and abandoned-cart reminders.

What the app does

Answers customers 24/7 in their dialect, in the chat on your store, on WhatsApp and on Instagram.
Recommends products and adds them straight to the shopper’s cart with the right size and colour, then sends them to Salla’s checkout.
Answers “where is my order?”, recognises signed-in shoppers and shows their orders without an order number.
Knows your payment methods, shipping, branches and offers from your store settings, and quotes product ratings.
Sends from your store’s WhatsApp number: order received, shipped with tracking, delivered, abandoned-cart reminders with a coupon you pick, and a review request after delivery.
Hands the chat to your team when needed; every conversation is in one inbox.

Install and set up

1
Install the app
In the Salla app store, find “INBOXI - AI Assistant” (إنبوكسي - المساعد الذكي), press Install and approve the permissions.
2
Open it from your dashboard
From “My apps”, open INBOXI. Its page opens right inside your Salla dashboard.
3
Choose how to start
New to INBOXI, or link an INBOXI account you already have (see below).
4
Automatic setup
Within seconds we import your products, orders and customers, set up an assistant for your store in your customers’ dialect, and turn on the chat on your store.
5
Try your assistant
The app page has a live preview. Ask it about a product, price, size or order, the way your customers would.

Salla app store

Install INBOXI

open

My apps › INBOXI

New or existing account

link

Automatic setup

Products, orders, customers

seconds

Live on your store

Chat + WhatsApp + Instagram

Choose how to start

When you open the app for the first time it asks “How would you like to start?”

New to INBOXI

Press “I'm new to INBOXI”. We prefill your name, email and mobile from Salla (you can edit them), then “Create account & link store” creates your account and links your store in one click. You start with a free trial. If your Salla email or number is already used by another INBOXI account, enter different details or link your store to that account instead.

Already an INBOXI customer

Press “I have an INBOXI account” and pick a way to link:

Way	How it works
A code to my email or mobile	Enter the email or number on your INBOXI account. We send a 6-digit code to that email, or to your WhatsApp. Enter it and press “Verify & link store”.
I have a link code from INBOXI	The fastest way if you are signed in to INBOXI right now. Open inboxi.app › Settings › Integrations › Salla, press “Show link code”, and paste it in Salla. The code is valid for 30 minutes.

While everything is prepared you see the steps Account ready → Store linked → Importing products and orders → Setting up the assistant on your store.

Only the INBOXI account owner or an admin can link a store.

Link from INBOXI with a link code

If you started in INBOXI, open Settings › Integrations › Salla. The page walks you through linking your Salla store in 3 steps.

Settings › Integrations › Salla before the store is linked.
1Open the Salla app store and install INBOXI.
2In Salla: “I have an INBOXI account” → “I have a link code from INBOXI”.
3Show link code: single use, valid for 30 minutes.
4Or link without a code, by a code sent to this account’s WhatsApp.

After you enter the code in Salla, this page updates by itself. Once linked, it shows the store, the owner, the number of products, orders and customers synced and the last sync time, with Sync now (about a minute) and Unlink. Unlinking stops the assistant from seeing the store's products and orders.

The app page in Salla

Once linked, opening INBOXI from “My apps” shows your store's home:

Card	What you can do
Your products	See products, orders and customers imported, when they were last updated, and Refresh now.
Assistant on your store	Show or hide the chat for your store visitors at any time, and View store.
Try your assistant	A live preview of the assistant as your customers see it. Test conversations appear in your INBOXI inbox like any customer.
WhatsApp	Connect your store’s WhatsApp number so the assistant answers there too.
Automatic order messages	See how many of the 5 messages are on, and open their Settings.
Open INBOXI	Opens the INBOXI dashboard in a new tab, already signed in, to follow every conversation and hand any chat to a team member.

You can also Link the store to another account: the store moves from its current account to the one you verify.

Automatic WhatsApp order messages

After linking (optional, recommended), connect your store's WhatsApp number in INBOXI and turn on automatic order messages in Settings › Integrations › Salla. They are sent from the WhatsApp number connected to INBOXI as WhatsApp-approved templates, so they reach shoppers who never messaged you. Each one switches on and off on its own and is sent once.

Message	When it is sent
Order received	As soon as a shopper orders: “we received your order #… total …” with a “View order” button.
Order shipped	When the order ships: carrier, tracking number and a “Track shipment” button.
Order delivered	When it is delivered: a thank-you with a “View order” button.
Abandoned cart reminder	One message to a shopper who left items in their cart, with the items, total and a “Complete order” button. Send after 30 minutes up to 1 day. Optionally include one of your active Salla coupons. Not sent if they buy, or asked to stop messages.
Review request after delivery	1 to 7 days after delivery: “we hope you liked your order. Rate it” with a “Rate your order” button. Not sent to shoppers who asked to stop messages.

Each template shows its WhatsApp status: approved, awaiting review, rejected, paused or disabled. You can submit templates for review again.
The coupon version of the cart reminder is used once WhatsApp approves its template; until then the plain reminder is sent.
The card shows the last 30 days: messages sent, carts reminded, carts recovered, sales recovered and button clicks.
Meta charges your WhatsApp account for these template messages at its rates.

Plans

Paid plans (Starter, Growth, Pro) are managed and paid through Salla, monthly or yearly; upgrade or cancel from the app’s page in the Salla app store. New stores start with a free trial.
If you already have an INBOXI account, your INBOXI plan applies once linked.

FAQ

Does the assistant see all my products?

Yes. It updates automatically when anything changes in your store, plus a full daily sync.

Can it add products to the shopper's cart?

Yes, it adds them to the shopper's cart in your store and sends them to Salla's checkout.

Does it recognise signed-in shoppers?

Yes. We confirm who they are through Salla, so it can show their orders without an order number.

What happens if I uninstall?

The chat stops at once and we delete the access tokens; data taken from Salla is deleted after 30 days. Details on the privacy page.

“This link has expired” or “That code is wrong or expired”

Link codes are single use and valid for 30 minutes. Show a new code in INBOXI, or reopen the app from “My apps” in Salla.

“This page only works inside the Salla dashboard”

Open INBOXI from “My apps” in your store dashboard rather than from a bookmarked link.

Support

Email contact@inboxi.app or use the support button inside INBOXI. See also Salla: privacy & data.