User Guide · Workspace
Notifications
How Inboxi tells you that something needs you: the notifications bell, the Activities feed, sounds and mobile push.
Inboxi notifies you in real time when a conversation needs you. Notifications reach you in four places: the bell on the icon rail, the Activities feed, a sound for incoming messages, and push notifications on the Inboxi mobile app.
The notifications bell
- 1Notifications bell. A red badge shows your unread count.
- 2The same notifications, filterable, in Activities.
Click the bell to open the panel. Click a notification to jump straight to the conversation; it is marked as read. Mark all read clears the badge, and View all notifications opens the Activities feed.
What triggers a notification
| Event | Who is notified |
|---|---|
| A conversation is assigned | The new assignee, whether a teammate or the AI assistant made the assignment. |
| A note is added | The conversation's assignee, when someone else writes the note. |
| An @mention | Every teammate mentioned in the note. |
| A follow-up reminder | The team, when an auto follow-up rule finds a customer still waiting. See Follow-ups. |
Notification sound
Pick the sound that plays for incoming messages in Settings › General › Notification Sound. Click Play to preview each one.
Mobile push notifications
Sign in to the Inboxi mobile app (the fastest way is Link a device) to receive push notifications for new messages on your phone. Messages in conversations the AI is handling don't wake you up, and muted conversations stay quiet.