User Guide · Quick Start
Welcome to Inboxi
Get started with Inboxi and discover how to build AI agents that answer, act and hand over, across every channel your customers use.
Inboxi brings every customer conversation, from WhatsApp, Instagram, Messenger, Telegram, TikTok, email and your website, into one shared inbox, and puts an AI agent in front of it that answers, takes action and hands over to your team when a person is needed. This guide gets you from a new workspace to a live agent, then shows you every part of the dashboard.
Why Choose Inboxi?
Smart & Trainable
Train your AI agent on your own documents, website, products and policies for accurate, on-brand answers.
Easy Integration
Connect WhatsApp, Instagram, Messenger, Telegram, email and your website in a few clicks, no code required.
Interactive Actions
Actions for orders, payment links, bookings and human escalation, plus remote actions that call your own API.
Powerful Analytics
Track conversations, backlog, response times, revenue and team performance from one place.
Lead Generation
Capture contact details inside the conversation, tag and stage leads, and follow up automatically.
Deploy Everywhere
Run the same agent on messaging apps, email, your website widget and your mobile app with the SDK.
How Inboxi works
Every message follows the same path, whichever channel it arrives on. The AI agent replies first; your team sees everything in real time and can step in on any conversation with one click.
Channels
WhatsApp, Instagram, Messenger, Telegram, email, website widget, SDK
every message
Unified inbox
One timeline per customer, with contact, orders and notes beside it
replies first
AI agent
Answers from your knowledge and runs actions
hands over
Team & actions
Assign, hand over, tag, stage, follow up, automate
- Channels are connected once from Settings › Channels. See Channels overview.
- The inbox shows every conversation with filters, views, assignment and an internal-notes layer. See Conversations.
- AI agents are configured in the agent editor and learn from your knowledge base. See AI Agents overview.
- Your team takes over whenever needed; automations, follow-ups and campaigns keep conversations moving. See Workflows.
Explore the docs
User Guide
Inbox, contacts, AI agents, automation, marketing, analytics and workspace settings.
Channels & Integrations
Connect WhatsApp, Instagram, Messenger, Telegram, TikTok, email, the widget, Salla and Shopify.
Developer Guide
API keys, event messaging, webhooks, external data and remote actions.
API Reference
Every public endpoint with parameters, examples and error codes.
SDK & Widget
Embed Inboxi chat in your website and your React Native app.
Help & Support
Talk to the team, read the FAQ and the policies.