Help & Support · Support

Contact support

How to reach the Inboxi team, what to include so we can help quickly, and where to go for sales and enterprise questions.

Every message to Inboxi support is read and answered by a member of the team, not an autoresponder. Before you write, a quick search of these docs (press the search box at the top of the page) often gets you an answer immediately.

Ways to reach us

Email support

contact@inboxi.app: account, channels, AI agents, invoices, refunds. Gives both sides a written record.

Support page

Business hours, billing questions and the most common answers in one place.

Sales & Enterprise

Custom demo, higher limits, SSO, SLAs or custom integrations. Fill in the form and sales replies within one business day.

Documentation

Guides for every screen, channel setup, the API and the SDK.

Hours and response times

Topic	When
Business hours	Sunday to Thursday, 10:00-18:00 Eastern European Time (EET)
Email response	Within one business day. Messages received outside business hours are answered on the next business day.
Sales enquiries	Within one business day, through the form on /enterprise
Refund requests	Receipt confirmed within one business day; written decision within 5 business days

What to include

A complete first message saves a round trip. Please send:

1
Who you are
Write from the email address on your Inboxi account, and include your workspace name.
2
What you were trying to do
The screen you were on (for example Settings › Channels) and what you expected to happen.
3
What happened instead
The exact error message, a screenshot, and the approximate time it happened (with your time zone).
4
For a specific conversation
The contact name or number and the channel. Do not paste customer data you do not need to share.
5
For API or SDK issues
The endpoint, the HTTP status and the response body. Never send your API key or secret in full.

We will never ask for your password

Inboxi staff never ask for your password, verification codes, or full API keys. If someone does, do not reply, and forward the message to contact@inboxi.app.

What we can help with

Connecting channels: WhatsApp, Instagram, Messenger, Telegram, TikTok, email and the website widget (Channels overview).
Signing in, account access and team members (Team, roles & teams).
AI agents, knowledge, automations and campaigns.
Billing, subscriptions, AI credits and invoices (Plans, credits & billing).
Privacy requests and account deletion (Legal & policies).

Billing and charges

Card charges appear on your statement as INBOXI. If you do not recognize a charge, email contact@inboxi.app with the amount and date before contacting your bank; we can normally identify the invoice the same business day, which is much faster than a chargeback. Every invoice is also available in Settings › Billing, and we can reissue one with a company name or tax number on request.

Security reports

If you believe your workspace was accessed without authorization, or you found a security issue in Inboxi, email contact@inboxi.app with "Security" in the subject. You can immediately sign out every other device from Settings › Security › Active sessions.