User Guide · Analytics & Monitoring
Analytics dashboard
The Home dashboard: messaging and e-commerce KPIs, chat volume, revenue, channel health, team activity and usage.
The dashboard is the first screen after you sign in. It summarizes how your business performed over the selected period: conversations, messages, revenue and orders, channel health and team activity. Open it any time from the top icon of the rail, or go to /dashboard.
Overview
- 1Period: 7, 30 or 90 days, plus refresh.
- 2Jump to a section: Overview, Messaging, E-Commerce, Channel Health, Team, Top Products, Recent Orders, Usage.
- 3System status.
- 4Messaging KPIs.
- 5E-commerce KPIs.
Each KPI card shows the value for the period, a sparkline, and the change compared with the previous period of the same length.
Messaging
| Card | Meaning |
|---|---|
| Total Chats | Conversations active in this period. |
| Unread | Conversations waiting for a reply. |
| Unassigned | Conversations without an owner that need attention. |
| Messages | Messages exchanged in this period. |
Below the cards, Chat Volume charts conversations over time, alongside Chats by Platform and Chat Status (open vs. closed).
E-Commerce
| Card | Meaning |
|---|---|
| Revenue | Sales in the period, with orders placed today. |
| Orders | Orders placed in the period. |
| Avg Order | Average order value, with the conversion rate. |
| Visits | Store visits, with the number of customers. |
The Revenue & Orders chart and Orders by Status (New, Processing, Shipped, Delivered, Completed, Cancelled) complete the picture. These figures come from your Inboxi Store; see Inboxi Store.
Channel health and team
- Channel Health lists your connected channels as Healthy, Degraded or Disconnected. Fix a disconnected channel from Settings › Channels.
- Team Members shows each teammate with the number of chats assigned to them.
Activity and usage
- Top Products and Recent Orders from your store.
- Usage & Credits: AI credits, media credits, chats processed and total customers. For details open Plans, credits & billing.