User Guide · AI Agents

Voice assistant

Let customers talk to your AI agent out loud on your website, and track usage with voice points.

The voice assistant is a talking version of your AI agent. Visitors tap a floating orb on your website and speak; your agent answers out loud, using the same instructions, knowledge and actions as in chat. It is separate from the chat widget, and both can run on the same site.

Voice is an add-on module. If you do not see Settings › Voice assistant, it is not enabled on your plan.

How a voice call works

Visitor taps the orb
On a website domain you allowed
AI agent listens & answers
Same brain as your chat agent
Live lookups
Products, orders, availability
Inbox
Transcript, recording and summary
  • The assistant replies in the language and dialect the caller speaks.
  • Callers can interrupt it at any time, just like a real conversation.
  • While it looks something up it says a short filler line (“one moment, let me check”) so there is no dead air.
  • Prices, stock and dates are always looked up live, never guessed.
  • Visitors can also type a reply inside the voice widget.

Create a voice assistant

  1. 1
    Open Settings › Voice assistant
    You need admin access to create and edit assistants.
  2. 2
    Choose an agent and a name
    Pick the AI agent that should answer, give the assistant a name, and click Create voice assistant.
  3. 3
    Customize
    Set the look, words, domains, recording and ordering options (see below), then Save changes.
  4. 4
    Add it to your website
    Copy the snippet and paste it before </body> on every page where the assistant should appear.

You can create several assistants (for example one per website) and switch between them at the top of the page.

Settings

SectionOptions
AssistantLive on your website / Off switch, Name, and the AI agent that answers.
LookBrand colour, Light or Dark panel, Right or Left corner, distance from the side and bottom (0-400 px) so it does not cover your chat widget.
WordsLabel under the orb, widget language (English or Arabic, for the buttons only), Greeting, a line under the greeting, and up to four quick questions.
Where it runsYour website domains, one per line. shop.com also covers www.shop.com; *.shop.com covers every subdomain. Empty means it runs nowhere yet.
RecordingRecord calls so your team can listen back from the inbox.
Orders on the callOff: the assistant builds the cart and sends a checkout link. On: it can also take the address and place the order after the customer confirms the summary. Optionally cap the largest order it may place (0 = no limit).

Add it to your website

Each assistant has its own snippet in Add it to your website. Copy it from the page; it looks like this. Steps for WordPress, Shopify, Wix, Next.js and sites with a security policy are in Voice assistant (Orb).

html
<script src="https://inboxi.app/api/voice/embed.js" data-widget="YOUR_WIDGET_ID" async></script>

Greet signed-in customers by name

<script src="https://inboxi.app/api/voice/embed.js"
        data-widget="YOUR_WIDGET_ID"
        data-name="Ahmed" data-email="ahmed@shop.com" async></script>
The preview on the settings page is the real widget with your saved settings. A call from the preview is a real call and is charged like any other.

Calls in your Inbox

  • Every call becomes a voice conversation in the Inbox with a live transcript.
  • After the call, an AI note summarizes the topic and whether someone needs to follow up.
  • With recording on, a call card has a full player, and each line can be played on its own.
  • The call ends politely after about 20 seconds of silence.

Customers can also reach your AI by phone call on WhatsApp. See WhatsApp calls.

Voice points

Voice calls are paid from voice points, a balance separate from your AI credits. Open Settings › Voice points, or click the Voice points chip on the voice assistant page.

inboxi.app/settings/voice-points
Voice points: balance, monthly usage, pricing per minute and recent calls.
  1. 1Balance, with an estimate of the minutes it covers.
  2. 2This month: points used, minutes, calls and average per minute.
  3. 3How a minute is charged: 1.5-5 points depending on what the assistant does.
  4. 4Recent calls with length, type and points.
  5. 5Open the call’s conversation in the Inbox.
  • Your balance has two parts: points from your plan, renewed on the 1st of each month, and bought points, kept until used.
  • Calls are typed Quick, Everyday or Selling, depending on what happened on the call.
  • Admins can Top up with a points pack, paid by card or from your workspace balance, and set up Auto-recharge when the balance falls below a threshold.
  • A call only starts if there is enough balance for about a minute. If the balance runs out mid-call, the assistant ends politely and says the team will follow up.

See Billing for payment methods and invoices.