User Guide · Analytics & Monitoring
Activities
Your personal feed of assignments, notes, mentions and follow-up reminders, with the conversation one click away.
Activities is your to-do feed. Whenever a conversation is assigned to you, someone adds a note to a conversation you own, a teammate @mentions you, or a follow-up reminder fires, it appears here. Open it from Activities in the inbox sidebar, or go to /activities.
Overview
The Activities feed, with channel and type filters.
- 1Activities in the inbox sidebar, with your unread count.
- 2Filter by channel: WhatsApp, Messenger, Telegram, Instagram.
- 3Filter by type: Assigned, Note, Mention, Follow-up.
- 4All, Unread or Read.
Activity types
| Type | When it appears |
|---|---|
| Assigned | A conversation is assigned to you, by a teammate or by the AI assistant. |
| Note | Someone adds an internal note to a conversation assigned to you. |
| Mention | A teammate @mentions you in a note. |
| Follow-up | An auto follow-up rule reminds the team that a customer is still waiting. See Follow-ups. |
Working the feed
- Click an activity to open the conversation right beside the feed and reply without leaving the page.
- Use Mark as read or Mark as unread on each item, and Mark all read to clear the list.
- New activities arrive in real time; the same items appear in the notifications bell on the icon rail.
Treat Unread as an inbox-zero list: every item is something a teammate or a customer is waiting on.